Shipping & Return
Eternity Modern strives for customer satisfaction and we are committed to working with our delivery partners to uphold our shipping standards. However, unexpected delivery interruptions can occur and our support team is here to help. Upon receiving your order, we ask that you visually inspect for any packaging issues and document any damages. Please contact our logistics team at 1-800-993-0903 and one of our associates will be able to assist you.
Our tiered shipping rates are based on the product total value before taxes and promotions.
- Standard shipping includes order processing, packaging and curbside delivery. Shipping windows can take up to 15 business days from when the order leaves our Vancouver warehouse to the final shipping destination.
White Glove Shipping
- White Glove Delivery includes order processing, packaging, in-home delivery, assembly and packing removal. We carefully curate and work with White Glove shipping companies within your state. As such delivery windows can take up to 15 business days to our White Glove delivery partner's warehouse and they will arrange an appointment with you. If you are considering a return or there are any concerns with your product, please retain your packaging.
- We are located in Richmond, BC and we would be happy to arrange a self-pickup at our warehouse. Please schedule an appointment with our warehouse team and we will be able to prepare your order within 48 hours.
- Additional charges to special warehouse holds, residential/commercial arrangements or consignment fees may be applied. To avoid unexpected charges or special warehouse hold fees, please contact us at [email protected]. Eternity Modern will not be liable for any cost or expenses once the order has left our warehouse.
We want you to be thrilled with your new purchase. If, for any reason, you're unsatisfied with a product, notify us through the contact form on our Contact Us page, and our team will guide you through the return process. Like most return policies, we can only accept items in their original packaging and in like-new condition. If you've chosen White Glove Service, please keep the packaging if you're considering a return.
Note that products with scratches, stains, damages, or modifications can't be returned. Standard Curbside Shipping and White Glove Shipping charges from the original order can't be refunded once these services have been provided.
The return request must be submitted within 14 days of delivery, and products must reach our warehouse within 30 days from the delivery or pick-up date. Once received in good condition, our team will promptly issue a refund to the original payment method. If that option is unavailable, we're happy to provide store credit equal to the refund amount.
Return shipment must be independently arranged, with associated costs covered by the customer. If you need assistance, we're here to help; however, the fee, covered by the customer, will be deducted from the product refund.
For our Made to Order items, we're proud of their quality and craftsmanship, and we do accept returns. Please be aware that for these items, a 20% restocking fee in the form of store credit will apply.
Regarding COM orders, final sales, and warehouse sales, we don't accept returns or exchanges. All items marked as final sale, warehouse sale, and showroom samples are non-refundable and non-exchangeable.
Contact us at [email protected] to get more information.